Help Desk is an online interface through which your employees can communicate various issues and get their queries and concerns resolved.Helpdesk module allows employees to raise queries which can be related to HR, Accounts, Admin or Payroll teams. It is a ticket based support system where an employee has to raise a ticket which will be inventoried until the specific authoritative personnel takes any action and gets the issue resolved. If the imitated tickets are not resolved within a particular time allocated then they are escalated to the next level where senior personnel would then handle the ticket. The major USP of this module is that the module can help to assess not only the employee potential but also key areas which need more focussed support.By providing employees with a single window for all their queries and bringing transparency to the resolution process the overall speed of response goes up significantly. It also leads to a higher level of employee satisfaction.